Specialising in innovative solutions, operational efficiency, and strategic transformation. Currently an Account Executive at Ciptex, focusing on sales strategy and digital transformation.
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Get to know more about me and my professional background
I'm focused on developing innovative solutions, improving operational efficiency, and driving strategic transformation. Currently serving as an Account Executive at Ciptex, I focus on sales strategy, deal structuring, and supporting digital transformation initiatives across various industries.
Previously, I've held positions such as Head of Operations and Change at Robiquity and Digital Lead at Curium Solutions, with responsibilities including international market expansion, operational restructuring, and development of digital platforms.
I've been nominated for Future Face of Technology and Innovation in Birmingham and contributed to a West Midlands Business of the Year 2018 award-winning team.
My professional skill set and areas of expertise
With over a decade of experience in digital consulting and solution design, I specialise in implementing automation strategies that streamline business processes and drive measurable results. I’ve led automation assessments and deployments across finance, retail, and public sector clients, utilising technologies like UiPath, Blue Prism, and Microsoft Power Platform. My work has consistently delivered ROI through operational efficiency, reduced manual effort, and accelerated service delivery.
As Head of Operations and Change at Robiquity, I led international market expansions into the US and Egypt, restructured operations, and managed cross-border teams. I was responsible for HR, compliance, P&L ownership, and the implementation of KPIs that ensured consistent global performance. I’ve driven cultural change and cross-functional collaboration in high-growth, high-complexity environments.
My leadership approach is grounded in data. Whether defining CRM KPIs in sales roles or operational SLAs in delivery organisations, I’ve used data to reduce inefficiency, improve decision-making, and guide change. From performance management frameworks to ISO-driven process standardisation, I bring structured thinking and measurable accountability to every project.
I have led and maintained certifications in ISO 27001, ISO 9001, ISO 14001, and Cyber Essentials Plus, acting as Global ISMS Manager. My work in compliance spans internal policies, data security, and risk mitigation, ensuring clients and organisations can scale securely and meet regulatory obligations across regions.
As an Account Executive at Ciptex, I transitioned into a sales leadership role, owning pipeline strategy, deal structuring, and customer acquisition processes. I’ve aligned CRM tools with business objectives, optimised sales cycles with automation, and worked across engineering, product, and finance to translate customer needs into scalable solutions. My commercial acumen bridges strategy and delivery.
I’ve led internationalisation initiatives, launching new operational hubs and sales strategies across the UK, US, and MENA regions. My cross-border leadership includes localisation of services, legal/regulatory adaptation, and building distributed teams with shared accountability frameworks.
My career has consistently required alignment between technology, operations, and commercial teams. From agile software development to post-merger integration and change management, I facilitate shared ownership of business outcomes across departments and cultures.
At Curium, I led UX research and workshops to improve product design, and co-created digital products used across client organisations. I’ve implemented customer feedback loops, run training programmes, and built user-first experiences with high satisfaction scores and 100% product availability.
I have a strong foundation in front-end development (e.g. at The Co-operative Group), media production, and internal communications. I’ve created graphics, videos, onboarding portals, and presentations that support internal operations and external sales, blending technical content with narrative clarity.
Some of my recent and notable projects
An AI powered brand name generator, checks if the business name is registered in the UK and finds available domain names.
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An online agency specialising in using AI to accelerate delivery for creative solutions, combining expert and industry knowledge to deliver high-standard results.
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A YouTube channel for explainer videos, particularly around AI projects. Started in 2025.
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A YouTube channel created to share curated playlists for relaxation or study. Uses MacOS file actions, JavaScript, Adobe ActionScript, Python, and YouTube APIs to automate video rendering and uploading.
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A gaze-tracking tool developed using OpenCV, C++, and Objective-C, enabling eye-tracking with a basic webcam. Used in studies to analyse gaze patterns of embryologists.
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A comprehensive web platform dedicated to showcasing the city of Chester, featuring local businesses, attractions, and events.
View ProjectMy career journey and professional roles
Focusing on sales strategy, deal structuring, and supporting digital transformation initiatives across various industries.
Led operational restructuring and international market expansion, managing cross-functional teams to optimise business processes.
Directed the development of digital platforms and strategies, contributing to a West Midlands Business of the Year 2018 award-winning team.
Provided expert technology consulting services to clients across various industries, focusing on digital transformation and system optimisation.
What people say about working with me
He is quite simply breath-taking in his reach and understanding of process, products, development and all things Digital. I have been impressed as an older statement in his ability to calmly hit the ground running and not seeing him for dust. has been magnificent. His search for knowledge and relationships to support his work and his understanding of development and service is simply vast.
Hamish plays a figurehead role within the business and has demonstrated capabilities beyond his years. His passion for technology and his ability to understand the needs of the business and our customers give us a real competitive advantage. Bamboo is a central part of our business strategy and Hamish has been key to developing the proposition.
Let's connect and discuss how we can work together
Manchester, United Kingdom
contact@jefford.me
+447944 232852